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Front Desk Attendant – BSC AWC

BSC AQUATIC AND WELLNESS CENTER FRONT DESK ATTENDANT
JOB DESCRIPTION

JOB INFORMATION

  • Classification: Part-time hourly
  • Pay Range: Pay is determined on an annual basis by the Board of Park Commissioners
  • Supervisor: Works under the general and detailed supervision of the Fitness/Wellness Specialist

JOB SUMMARY

Perform front desk and customer service duties at the BSC Aquatic and Wellness Center (BSC AWC) while implementing all policies and procedures of the Bismarck Parks and Recreation District (BPRD).

JOB DUTIES AND TASKS

The following statements are intended to describe the general nature and level of work to be performed by the individual within this classification. They are not to be considered an exhaustive or all-inclusive listing of the position’s duties and tasks, as they may change or be adjusted, as situations require.

Essential Functions

  • Actively greet customers as they enter and leave the facility.
  • Complete transactions in ActiveNet including point of sale, membership, registrations, facility day passes, pro shop merchandise, etc.
  • Conducting cash register till counts and working with cash transactions.
  • Able to work independently.
  • Maintain a clean and organized entrance, front desk, lobby, community rooms and indoor playground.
  • Light cleaning duties as time allows, including vacuuming, wiping windows, disinfecting surfaces, etc. This includes stocking the bathrooms with supplies.
  • Follow the daily schedule listed at the front desk to best serve customers.
  • Communicate weekly with supervisor in regard to scheduling, tasks, and customer inquiries.
  • Maintain records and reports relating to activities at the facility.
  • Assist with set-up and tear down for facility programs and events.
  • Follow all BPRD safety policies and procedures outlined in the Risk Management Handbook.
  • Complete all necessary payroll forms and utilize the electronic time and attendance timekeeping system.
  • Understand and follow the standard operating procedures outlined in the employee manual.
  • Understand and follow the Human Resource Policy and Procedure Handbook items related to this position.
  • Represent BPRD in a professional and positive manner. BPRD issues clothing and equipment to employees and the issued items are to be used in an appropriate manner, not inconsistent with the image BPRD wishes to convey to the public.

Other Duties and Tasks

  • Inform supervisor prior to running out of supplies.
  • Establish and maintain positive and effective working relationships with facility staff, groups, associations, agencies and individuals.
  • Arrive at scheduled time and be ready to work. Absences must have prior approval by the supervisor or Facilities Manager.
  • Responsible for personal neatness, attire, and communicating repair needs and job site neatness.
  • Perform a variety of tasks that range from skilled to unskilled work.
  • Other duties as assigned.

JOB SPECIFICATIONS

  • Age 16 or older.
  • Must maintain a fitness level acceptable to perform the skills required of the position.
  • Ability to effectively communicate verbally and in writing.
  • Ability to lift and carry objects up to 30 pounds alone or heavier with other employees.

WORKING CONDITIONS

  • Work is primarily indoors.
  • Work is subject to frequent interruptions.
  • Employee is required to work nights, weekends and/or holidays on a rotating or as needed basis, including staff meetings. Work may involve close supervision.
  • Public contact is frequent.

Updated December 2025

Approved by F & P Director